Front Office Associate

A Front Desk Associate serves as the first point of contact, managing reception, guest check-ins/check-outs, and administrative tasks to ensure a welcoming environment. Key duties include answering phones, managing appointments, handling payments, and resolving customer queries, requiring strong communication, multitasking, and interpersonal skills.

Core Responsibilities

• Guest Services: Greet visitors, manage check-ins/check-outs, assign rooms (in hospitality), and address guest needs or complaints professionally.
• Communication: Answer, screen, and route phone calls, and manage incoming emails or correspondence.
• Administration: Schedule appointments, maintain appointment logs, and manage filing or database systems.
• Financial Handling: Process payments, handle cash, and prepare invoices.
• Office Maintenance: Maintain a clean, organized, and secure front desk area.
• Coordination: Coordinate with other departments (housekeeping, security) to ensure seamless service.

Benefits:

• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)