Front Office Associate

Qualifications:

✅️Bachelor's degree or vocational in Hospitality Management, Tourism, or a related field

✅️Previous experience in hotel or resort front office operations is preferred but fresh graduates are welcome to apply.

✅️Excellent communication and interpersonal skills.

✅️Customer-oriented with a positive and professional attitude.

✅️Proficient in Microsoft Office; experience with hotel reservation/PMS systems is an advantage.

✅️Willing to work on shifting schedules, weekends, and holidays.

Key Responsibilities:

• Welcome and assist guests with a warm and professional attitude.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations and respond to guest inquiries.
• Answer telephone calls and email correspondence promptly.
• Process guest payments and maintain accurate records.
• Address guest concerns and requests in a timely and courteous manner.

Benefits

• Dormitory Subsidy
• Internet Subsidy