Front Office Associate

We are looking for a friendly, professional, and guest-focused Front Office Associate to join our hotel team. The ideal candidate will be responsible for providing excellent guest service, handling check-in and check-out procedures, managing reservations, and ensuring smooth front desk operations.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel facilities, services, room types, and local attractions.
• Handle guest requests, queries, and complaints professionally and promptly.
• Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and complete front desk documentation.
• Handle cash, credit card payments, billing, and other financial transactions as required.
• Follow hotel policies, procedures, and standards for guest service and safety.
• Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
• Maintain cleanliness and professional appearance of the front desk area.
• Ensure proper handover of information between shifts.
• Promote hotel facilities, services, and applicable upgrades or offers.

Requirements

• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
• Previous experience in a hotel front office role is an advantage.
• Freshers with good communication and customer-service skills may also apply.
• Good verbal and written communication skills.
• Professional, courteous, and well-groomed personality.
• Ability to work in shifts, including weekends and holidays.
• Basic computer knowledge; familiarity with hotel PMS is an advantage.
• Strong customer-service and problem-solving skills.
• Ability to work effectively as part of a team.

What We Offer

• Competitive salary based on experience and skills.
• Training and opportunities for career development.
• Supportive and professional work environment.
• Employee benefits as per company policy.
• Opportunities to grow within the hospitality industry.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Provident Fund

Work Location: In person