Front Office Associate

Job Description: Front Office Associate

Company: Fortune7 Casino
Location: Calangute, Goa
Department: Front Office / Guest Relations
Reports To: Front Office Manager / Duty Manager
Employment Type: Full-Time

Job Purpose

To deliver a seamless, welcoming, and efficient guest experience from arrival to departure, serving as the first and last point of contact for casino patrons and hotel/resort guests where applicable.

Key Responsibilities

• Greet and welcome guests warmly, ensuring a positive first impression of the casino
• Handle guest check-in/registration for casino membership, gaming cards, or hotel stays as applicable
• Verify guest identification and age compliance in line with Goa gaming regulations
• Issue and manage player cards, chips exchange coordination, and membership enrollments
• Respond to guest queries regarding gaming facilities, promotions, events, and amenities
• Handle reservations, table bookings, and VIP guest coordination
• Manage front desk phone calls, emails, and walk-in inquiries professionally
• Coordinate with security, F&B, gaming floor, and housekeeping teams for smooth guest service
• Resolve guest complaints or escalate to the Duty Manager when necessary
• Maintain accurate records of guest data, feedback, and daily front office logs
• Ensure compliance with cash handling, KYC documentation, and casino entry protocols
• Upsell casino packages, memberships, and promotional offers
• Maintain cleanliness and presentation standards at the front desk/lobby area

Key Requirements

Education: Graduate in Hospitality, Tourism, or any discipline (Hotel Management preferred)

Experience: 1–3 years in front office/guest relations, preferably in a casino, hotel, or hospitality environment

Skills:

• Excellent communication skills in English, Hindi, and Konkani/regional languages (added advantage)
• Strong interpersonal and guest-handling skills
• Basic computer proficiency (MS Office, front office/PMS software)
• Well-groomed, professional appearance
• Ability to work in rotational shifts, including nights, weekends, and holidays
• Age 21+ (mandatory per casino industry norms)
• Willingness to work in a fast-paced, entertainment-driven environment

Preferred Attributes

• Prior experience in casino, cruise, or premium hospitality settings
• Knowledge of gaming etiquette and casino operations
• Multilingual ability to cater to domestic and international guests

Compensation & Benefits

• Competitive salary + tips/incentives (as per industry standards)
• Accommodation/transport (if applicable, to be confirmed by employer)
• Staff meals during shift
• Growth opportunities within F&B, gaming operations, or guest relations verticals

Pay: From ₹18,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Provident Fund

Work Location: In person