Front Office Associate

We are seeking a friendly and efficient Front Office Associate to welcome guests, manage check-ins and check-outs, and ensure a seamless hospitality experience from arrival to departure.

Key Responsibilities:

• Greet guests upon arrival, check them in/out, process payments, and issue room keys.
• Handle phone calls, emails, and walk-in reservations accurately.
• Respond promptly to guest requests, inquiries, and complaints with professionalism.
• Liaise with housekeeping and maintenance teams to ensure rooms are clean and ready.
• Maintain accurate records, process billing transactions, and keep the front desk area neat and organized.

Qualifications & Requirements:

• Prior experience in customer service or hospitality preferred.
• Strong communication, active listening, and interpersonal skills.
• Proficiency with basic computer systems (experience with Hotel Management Software/PMS is a plus).
• Ability to multitask, manage time effectively, and stay calm under pressure.
• Flexible schedule, including weekends, holidays, or evening shifts as needed.
• Residing in Tacloban or nearby areas.
• Can start immediately.

Work Location: In person