Front Office Associate

We are looking for a friendly and professional Front Office Associate to join our team and be the first point of contact for our valued guests.

Key Responsibilities:

• Greet and welcome guests with a positive and professional attitude
• Handle check-in and check-out procedures efficiently
• Manage reservations, inquiries, and guest requests promptly
• Maintain accurate records of guest accounts and billing
• Coordinate with other departments to ensure smooth guest experiences
• Uphold high standards of customer service and hotel policies

Requirements:

• Prior experience in front office/guest relations preferred (hospitality background a plus). Freshers can apply too.
• Excellent communication and interpersonal skills
• Proficiency in MS Office and hotel management systems (preferred)
• Strong problem-solving and multitasking abilities
• Pleasant personality with a guest-first approach
• Flexibility to work in shifts, including weekends and holidays

Job Type: Full-time

Pay: ₹16,500.00 - ₹18,500.00 per month

Benefits:

• Commuter assistance
• Food provided
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person