FRONT OFFICE ASSOCIATE

About the role

Summer View Hotel Pte Ltd is seeking a dedicated Front Office Associate to join our team in Bencoolen Central Region. As a Front Office Associate, you will play a pivotal role in ensuring our guests have an exceptional experience from the moment they arrive. This full-time position is an excellent opportunity for those with a passion for hospitality and a commitment to providing outstanding customer service.

What you'll be doing

• Greeting and welcoming guests in a warm and friendly manner
• Handling guest check-in and check-out processes efficiently
• Responding to guest inquiries and requests promptly and courteously
• Assisting guests with luggage, transportation, and other hotel services
• Maintaining accurate records and updating guest information
• Providing recommendations on local attractions, dining, and activities
• Ensuring the front desk and lobby area are well-organised and presentable
• Collaborating with other departments to deliver a seamless guest experience
• 6 working days per week
• Working hours: 0700 hrs - 1500 hrs / 1500 hrs - 2300 hrs / 2300 hrs - 0700 hrs

What we're looking for

• Minimum 1 year of experience in a customer-facing role, preferably in the hospitality industry
• Excellent communication and interpersonal skills with the ability to interact with guests of diverse backgrounds
• Strong problem-solving and decision-making abilities to handle guest queries and concerns
• Proficient in using computer systems and hotel management software
• A keen eye for detail and the ability to multitask in a fast-paced environment
• A positive, friendly, and professional attitude with a commitment to providing exceptional service

What we offer

At Summer View Hotel, we are dedicated to creating a supportive and enriching work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About us

Summer View Hotel is a premier hospitality brand known for its commitment to excellence and guest satisfaction. Our hotels are located in prime destinations, offering convenient access to top attractions, dining, and entertainment options.

If you are passionate about hospitality and eager to join a dynamic team, we encourage you to apply now for this exciting opportunity.