Front Office Associate

About the role

O Hotel is looking for a Front Office Associate who will be responsible for delivering exceptional guest service and ensuring a seamless guest experience. The role serves as the primary point of contact for guests and supports the efficient operation of the Front Office.

Key responsibilities

• Deliver professional and courteous service to hotel guests.
• Manage guest check-in and check-out procedures.
• Handle reservations, inquiries, and guest requests.
• Maintain accurate guest records and transactions.
• Coordinate with internal departments to ensure guest satisfaction.
• Uphold hotel standards and service excellence.

About you

• Graduate of Hospitality Management preferred; graduates of Tourism Management or other related courses may also apply.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Customer service-oriented with a professional demeanor.
• Willing to work on shifting schedules, weekends, and holidays.
• Basic computer proficiency.

Benefits

• Minimum wage
• Government-mandated benefits
• Training and career development opportunities
• Exposure to hotel operations and guest service excellence