Front Office Associate

Essential Duties and Responsibilities:

• Customer Service

Greet guests, tenants, visitors, and clients in a warm, professional manner.

Address inquiries or direct them to the appropriate person or department.

Answer inquiries before and after working hours of admin staff (Reservations Team).

• Phone Management

Answer, screen, and forward incoming phone calls and messages.

Provide basic information to callers when needed.

• Housekeeping & Maintenance Coordination

Monitor and coordinate housekeeping standards for rooms and common areas.

Oversee room turnovers and inspections.

Ensure maintenance issues are resolved promptly to minimize operational disruptions.

• Administrative Support

Manage front desk operations, including mail distribution and data entry.

Maintain visitor logs and update housekeeping/maintenance logbooks.

• Maintaining Workspace

Ensure the reception area is tidy and presentable at all times.

Keep all necessary materials available (brochures, forms, pens).

• Record Keeping

Maintain accurate and updated files, databases, and records as required by management.

• Security Awareness

Monitor and manage building access.

Issue visitor badges and keep visitor logs.

Follow proper security protocols.

• Other Duties

Perform additional administrative duties as assigned by management.

Qualifications:

• College degree in Tourism, Hospitality, Administration, Customer Service, or a related field.
• Excellent verbal and written communication skills for internal and external interactions.
• Proficient in MS Office (Word, Excel) and Google Workspace (Docs, Sheets, Slides, Gmail).
• Able to work under pressure, meet deadlines, and maintain a positive attitude.
• Capable of working independently and as a team and completing tasks following instructions and standard procedures.

Pay: Php19,000.00 - Php20,000.00 per month

Work Location: In person