Front Office Associate

Job Title: Front Office Associate / Guest Service Associate (GSA)Location: Pachmarhi, Hoshangabad District, MP
Job Type: Full-time
Industry: Hospitality / Resort / Luxury Hotel
Reports To: Front Office Manager / Hotel Manager
Job Summary
We are seeking a warm, professional, and customer-centric Front Office Associate to join our team in the beautiful hill station of Pachmarhi. As the first point of contact, you will welcome tourists, nature enthusiasts, and families visiting the region, ensuring they experience exceptional hospitality from check-in to check-out. [1, 2, 3, 4]Your primary goal will be to manage front desk operations smoothly while actively assisting guests with travel queries, local sightseeing recommendations (such as Bee Falls, Jatashankar, and Dhoopgarh), and resolving requests promptly.
Key Responsibilities

• Guest Relations & Front Desk Operations: Welcome, greet, and check-in guests according to standard operating procedures (SOPs). Process registrations, assign rooms, and issue room keys efficiently.
• Reservations & Billing: Manage walk-in, telephonic, and online room reservations. Process payments, handle currency exchange, verify room billing, and issue accurate final invoices during check-out.
• Local Concierge Support: Act as a local guide by providing accurate information about Pachmarhi’s weather, local attractions, safari bookings, trekking trails, and transportation options.
• Cross-Department Coordination: Coordinate closely with the Housekeeping and F&B Service teams to ensure rooms are ready on time and guest requests (extra bedding, meals) are addressed immediately.
• Grievance Redressal: Anticipate guest needs, address complaints gracefully, and resolve any room or service issues promptly to ensure high guest satisfaction.
• Documentation & Compliance: Maintain precise logs of guest check-ins/check-outs, file mandatory police verification forms (C-Forms) for international tourists if applicable, and maintain cash drawers securely.

Requirements & Qualifications

• Education: Higher Secondary (12th Pass) or a Graduate Degree/Diploma in Hotel Management or Travel & Tourism Management is highly preferred.
• Experience: 0 to 3 years of experience in hotel front desk operations or a similar customer service role. Freshers with strong communication skills are welcome to apply.
• Language Proficiency: Strong fluency in Hindi and functional English is essential to communicate with diverse domestic travellers.
• Technical Skills: Basic computer knowledge (Word, Excel, Email). Familiarity with Property Management Systems (PMS) like IDS Next, Opera, or similar hotel reservation software is a major plus.
• Soft Skills: Excellent interpersonal skills, a pleasant personality, multitasking abilities, and a problem-solving mindset.
• Flexibility: Willingness to work in rotational shifts, including night shifts and weekends, as peak tourism periods happen during holidays.

What We Offer

• Competitive monthly salary based on experience.
• Complimentary Food and Accommodation facilities (standard practice for resort properties in Pachmarhi).
• Clear career path progression to Senior Front Office Executive or Shift Supervisor. [1, 2, 3, 4]

If you want, I can help you customize this further. Let me know:

• Is this for a luxury resort, a boutique property, or a budget hotel?
• Do you want to include a specific monthly salary range or minimum experience limit?
• Are there any specific software systems your property uses

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Work Location: In person