Front Office Associate

The Front Office Associate is responsible for providing warm, professional, and efficient service to guests throughout their stay. The position handles front desk operations, guest requests, reservations, check-in/check-out, and coordination with other hotel departments to ensure excellent guest satisfaction.

Duties and Responsibilities

• Welcome and greet guests in a friendly, courteous, and professional manner.
• Perform check-in and check-out procedures accurately and efficiently.
• Verify guest information, room assignments, identification, and payment details.
• Process room charges, payments, deposits, and other front office transactions.
• Handle guest reservations, cancellations, extensions, room changes, and special requests.
• Provide accurate information regarding hotel facilities, services, room rates, policies, and local attractions.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Handle guest complaints and coordinate with the appropriate department to resolve issues promptly.
• Maintain accurate guest records and update information in the hotel Property Management System (PMS).
• Coordinate closely with Housekeeping, Engineering, F&B, Security, and other departments regarding guest requirements and room status.
• Monitor room availability and ensure proper coordination of room assignments.
• Answer and manage telephone calls, emails, and other guest communications.
• Assist guests with luggage, transportation arrangements, wake-up calls, and other requested services when necessary.
• Maintain proper cash handling and ensure that all transactions are recorded and accounted for.
• Prepare and submit front office reports, forms, and documents as required.
• Ensure that the front desk and lobby area are clean, organized, and presentable at all times.
• Maintain confidentiality and security of guest information.
• Promote hotel services, facilities, room upgrades, and other available hotel offerings when appropriate.
• Follow established hotel policies, procedures, and service standards.
• Maintain professional grooming, proper uniform, and courteous behavior at all times.
• Perform other duties and responsibilities that may be assigned by the Front Office Manager or management.

Qualifications

• Graduate of Hotel and Restaurant Management, Tourism, Hospitality Management, or a related course.
• Previous hotel or customer service experience is an advantage.
• Good communication and interpersonal skills.
• Customer-service oriented with a pleasant and professional personality.
• Computer literate and preferably familiar with hotel PMS or reservation systems.
• Good numerical and organizational skills.
• Able to work under pressure and handle multiple tasks.
• Willing to work on shifting schedules, weekends, and holidays.
• Physically presentable and well-groomed.
• Fresh graduates are welcome to apply.

Pay: Php19,630.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Pay raise
• Promotion to permanent employee

Work Location: In person