Front Office Associate

Job Summary:

The Front Office Associate is the first point of contact for guests and visitors. The role involves handling guest check-ins/check-outs, managing reservations, providing information, and ensuring smooth operations at the front desk. The position requires excellent communication, customer service, and organizational skills.

Key Responsibilities:

Greet guests warmly upon arrival and assist with check-in/check-out procedures.

Handle guest inquiries, complaints, and requests in a professional and courteous manner.

Manage reservations, cancellations, and room allocations using the property management system.

Maintain guest records, billing, and payment processing accurately.

Coordinate with housekeeping and other departments to ensure guest satisfaction.

Answer phone calls and emails promptly and provide information about hotel services, facilities, and local attractions.

Uphold front desk security by following company procedures, monitoring logbooks, and issuing room keys.

Maintain a clean and organized front desk area.

Support in upselling rooms, packages, and hotel services to maximize revenue.

Ensure adherence to company policies, SOPs, and customer service standards.

Pay: ₹12,000.00 - ₹15,500.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Education:

• Bachelor's (Preferred)

Language:

• English, Malayalam (Preferred)

Location:

• Kochi, Kerala (Preferred)

Work Location: In person