Front Office Associate

Position: Front Office Associate

Department: Front Office
Designation: Front Office Associate
Reports To: Front Office Manager
Location: Hotel / Resort
Employment Type: Full-Time

Job Summary

The Front Office Associate is responsible for providing a warm and professional welcome to guests and ensuring smooth and efficient front office operations. The role involves guest check-in and check-out, handling reservations and guest requests, maintaining accurate records, and delivering excellent customer service throughout the guest's stay.

Key Responsibilities

• Welcome and greet guests in a courteous and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest details and complete registration formalities.
• Handle room reservations, modifications, cancellations, and guest enquiries.
• Allocate rooms based on reservations and room availability.
• Provide information regarding hotel facilities, services, room types, and local attractions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Coordinate with Housekeeping, F&B, Maintenance, Security, and other departments for smooth guest service.
• Maintain accurate guest records and update the hotel property management system.
• Handle guest billing, payments, invoices, and receipts as per company procedures.
• Maintain proper cash handling and ensure accurate shift closing.
• Monitor room status and coordinate with Housekeeping for room readiness.
• Handle telephone calls, emails, and other guest communications professionally.
• Assist guests with luggage, transportation, wake-up calls, and other requirements when required.
• Maintain proper records of room movements, arrivals, departures, and special requests.
• Ensure all guest-related information is handled confidentially.
• Prepare and submit shift reports and other required front office reports.
• Follow hotel SOPs, service standards, safety procedures, and company policies.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel facilities and services to guests wherever appropriate.
• Perform any other duties assigned by the Front Office Manager or Management.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Pleasant personality with a customer-focused approach.
• Good verbal and written English communication.
• Good knowledge of front office operations and hotel procedures.
• Ability to handle guest complaints calmly and professionally.
• Basic computer knowledge and ability to operate hotel PMS/software.
• Good telephone etiquette.
• Strong coordination and teamwork skills.
• Good numerical and cash-handling skills.
• Ability to work under pressure and manage multiple tasks.
• Flexible to work in shifts, including weekends and holidays.

Qualification

• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• Freshers can be considered based on communication skills and attitude.
• Previous experience in a hotel/resort front office will be an added advantage.

Experience

Freshers / 1–2 years of experience in Front Office or Hospitality preferred.

Key Performance Areas (KPIs)

• Guest satisfaction and service quality.
• Efficient check-in and check-out.
• Accuracy of guest records and billing.
• Timely handling of guest requests and complaints.
• Proper cash and payment handling.
• Effective coordination with other departments.
• Compliance with hotel SOPs and service standards.

Job Type: Full-time

Pay: ₹17,500.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person