Front Office Associate

Job Title: Front Office Associate

Job Summary:

Responsible for delivering exceptional guest service by managing check-ins, check-outs, reservations, guest queries, and billing while ensuring a smooth and welcoming guest experience.

Key Responsibilities:

• Handle guest arrivals, departures, and room allocations.
• Manage reservations, billing, and front desk operations.
• Respond to guest queries and resolve concerns promptly.
• Coordinate with Housekeeping and other departments for seamless operations.
• Maintain guest records and ensure adherence to hotel standards.
• Ensure accurate maintenance of guest profiles, registration cards, and front office records.
• Promote hotel facilities, services, and upselling opportunities to enhance guest satisfaction and revenue.
• Handle guest feedback and complaints professionally, ensuring timely resolution and service recovery.

Qualification & Experience:

• Graduate or Diploman in Hotel Management or a related field is mandatory.
• Freshers and candidates with relevant experience in Front Office operations are preferred.
• Excellent Communication skills.
• Should have a problem-solving approach.
• Excellent grooming, and interpersonal skills.
• Open to relocate if not a local.