Front Office Associate

Location: Rishikesh, Uttarakhand
Department: Front Office
Salary: ₹15,000 – ₹20,000 per month
Experience: Minimum 1 years in the hospitality industry
Qualification: Diploma/Degree in Hotel Management or a relevant qualification preferred.

Job Summary

Rubystone Hospitality is looking for a professional and guest-oriented Front Office Associate to manage front desk operations, ensure smooth check-in and check-out procedures, and deliver excellent guest service.

Key Responsibilities

• Welcome guests warmly and provide a professional first impression.
• Handle guest check-in, check-out, reservations, and room allocation.
• Manage guest inquiries, requests, complaints, and feedback efficiently.
• Coordinate with Housekeeping, F&B, and other departments to ensure guest satisfaction.
• Maintain accurate guest records, registration forms, and front office documentation.
• Handle billing, payments, invoices, and cash transactions accurately.
• Manage telephone calls, emails, and booking-related queries.
• Ensure compliance with hotel policies, guest verification procedures, and hospitality standards.
• Maintain a clean, organized, and professional front desk.
• Support upselling of rooms and hotel services wherever appropriate.

Required Skills

• Excellent communication and interpersonal skills.
• Strong guest-handling and problem-solving abilities.
• Knowledge of hotel reservation systems and PMS.
• Basic computer skills, including MS Office.
• Good grooming, professional attitude, and customer service orientation.
• Ability to work in shifts and manage multiple tasks efficiently.

Eligibility Criteria

• Minimum 1 years of relevant experience, preferably in a hotel or resort.
• Strong understanding of front office operations.
• Ability to work effectively with a team and maintain service standards.

Benefits

• Food provided by the company.
• Opportunity to grow within Rubystone Hospitality.

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Experience:

• Hotel: 1 year (Preferred)

Location:

• Rishikesh, Uttarakhand (Preferred)

Work Location: In person