Front Office Associate

Job Summary
To deliver exceptional guest experiences by ensuring seamless check-in and check-out, efficient front desk operations, and personalised guest service in accordance with Planet Hollywood’s brand standards.

Key Responsibilities

• Welcome guests warmly and manage check-in, check-out, room allocation, and billing procedures efficiently.
• Handle reservations, guest enquiries, requests, complaints, and feedback professionally.
• Maintain accurate guest records, folios, and front office documentation.
• Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure prompt service delivery.
• Promote hotel facilities, restaurants, and services to enhance guest satisfaction and maximise revenue opportunities.
• Ensure compliance with hotel SOPs, guest privacy protocols, cash-handling procedures, and security standards.
• Maintain a polished appearance and uphold the hotel’s service standards at all times.

Qualifications & Experience

• Graduate or Diploma in Hotel Management / Hospitality.
• 1–2 years of experience in Front Office operations, preferably in an upscale or branded hotel.
• Strong communication, interpersonal, problem-solving, and guest-handling skills.
• Proficiency in hotel PMS and MS Office; flexibility to work rotational shifts.

Desired Competencies: Guest-centric approach, professional grooming, attention to detail, teamwork, adaptability, and a strong commitment to service excellence.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Hiranandani Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Secondary(10th Pass) (Preferred)

Work Location: In person