Front Office Associate

Job Summary

We are looking for a friendly, professional, and customer-oriented Front Office Associate to manage guest interactions and ensure a smooth and pleasant guest experience. The candidate will be responsible for handling front desk operations, assisting guests with their requirements, coordinating with internal departments, and maintaining high standards of hospitality and service.

Key Responsibilities

• Welcome guests warmly and provide a professional first impression of the hotel.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, booking enquiries, cancellations, and modifications.
• Attend to incoming calls, emails, and guest enquiries promptly.
• Provide accurate information about hotel facilities, services, room categories, and policies.
• Coordinate with housekeeping, food and beverage, maintenance, and other departments to fulfil guest requirements.
• Assist guests with special requests, room preferences, and other service-related needs.
• Handle guest complaints and concerns professionally and escalate complex issues to the supervisor or manager.
• Maintain accurate guest records, registration forms, and reservation details.
• Prepare and maintain daily reports related to arrivals, departures, room occupancy, and guest requests.
• Assist with billing, payment collection, invoice preparation, and cash handling as required.
• Ensure all front desk activities comply with hotel policies, safety procedures, and service standards.
• Maintain professional grooming, a courteous attitude, and a clean and organized front desk.
• Support the team in delivering excellent guest satisfaction and maintaining hospitality standards.

Required Skills and Qualifications

• Graduate or diploma holder in Hotel Management, Hospitality, or a related field is preferred.
• Freshers and candidates with relevant hospitality experience may apply.
• Good verbal communication and interpersonal skills.
• Strong customer service and guest-handling abilities.
• Basic computer knowledge and proficiency in MS Office.
• Knowledge of hotel management software or Property Management Systems (PMS) is an advantage.
• Good coordination, problem-solving, and time-management skills.
• Professional appearance, positive attitude, and attention to detail.
• Willingness to work in rotational shifts, including weekends and public holidays.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person