Front Office Associate

Job Summary

The Front Office Associate is responsible for delivering exceptional guest service and ensuring efficient front desk operations. As the first point of contact, the role creates a positive and lasting impression by managing check-ins and check-outs, handling reservations, and responding promptly to guest inquiries. The position plays a key role in enhancing guest satisfaction through professionalism, attention to detail, and effective coordination with other departments.

Key Responsibilities

• Greet and welcome guests in a warm, courteous, and professional manner
• Handle check-in and check-out processes efficiently and accurately
• Manage room reservations, cancellations, and modifications
• Respond to guest inquiries, requests, and concerns promptly and effectively
• Provide information about hotel services, amenities, and local attractions
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
• Handle billing, payments, and maintain accurate guest records
• Ensure compliance with hotel policies, procedures, and service standards
• Address and resolve guest complaints with professionalism and urgency
• Maintain cleanliness and organization of the front desk area

Required Qualifications

• Proven experience as a Sous Chef or Senior Line Cook
• Culinary degree or equivalent professional experience preferred
• Strong knowledge of cooking techniques, ingredients, and kitchen equipment
• Understanding of food safety standards (HACCP or equivalent)
• Excellent leadership, communication, and organizational skills
• Ability to work under pressure in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays

Skills & Competencies

• Customer Service Excellence
• Communication Skills
• Attention to Detail
• Problem-Solving
• Teamwork and Collaboration
• Time Management

Job Types: Full-time, Permanent

Pay: From Php15,200.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person