Front Office Associate

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

• Greets guest and processes hotel registration.
• Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
• Ensure all guest account details are correct and accurate.
• Keeps current on hotel accommodations, services and area attractions.
• Responds to customer inquiries for information.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Stays current with developments in the hotel by reviewing and updating the communication log.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

• Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
• Makes reservations in accordance with hotel’s yield management practices.
• Processes customer credit at check-in in accordance with hotel policy.
• Identifies and records special billing instruction and notifies Accounting.
• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
• Obtains appropriate approvals and signatures.

Other responsibilities include:

• Liaising with housekeeping to ensure information is passed on for room requests and special requests.
• Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
• Accepts responsibility for accurately maintaining cash float.
• Use the Brand technique for answering the telephone.
• Ensure work area is keep neat and tidy.
• Keeps abreast with the hotel’s daily banquets, functions and activities.
• Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
• Maintains policies and procedures to ensure the lowest level of loss is maintained.
• Adheres to rate restriction periods.
• Holds a current drivers licence.
• Attends any training programs as directed or requested.
• Accurately processes maintenance requests.
• Keeps Executive Assistant Manager informed of all problems or unusual matters of significance.
• At all times keeps a favourable image of the Brand.
• Adhere to Brand policies and procedures, including personal presentation, grooming and hygiene.
• Actively support and promote Workplace Health and Safety within the work environment.
• Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate.
• Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person