Front Office Associate

Key Responsibilities

Guest Reception and Experience

• Welcome guests warmly and handle check-in and check-out smoothly and accurately.
• Verify guest ID and complete registration as per statutory requirements (including Form C for foreign nationals).
• Explain room features, amenities, house rules, and services at check-in. For YOLO Studio, this includes long-stay terms and the appliance and utility handover.
• Address guest requests, queries, and complaints promptly. Escalate to the manager where needed.
• Coordinate with housekeeping, maintenance, and F&B for quick turnaround of guest needs.

Reservations and Inventory

• Handle reservations from phone, walk-ins, email, the website booking engine, and OTAs.
• Keep room availability, rates, and inventory updated across channels (PMS / channel manager).
• Convert enquiries into bookings through polite follow-up and clear communication on tariffs and inclusions.
• Support corporate and long-stay bookings with accurate quotations and documentation.

Billing and Cash Handling

• Prepare accurate guest folios, invoices, and GST-compliant bills.
• Collect payments (cash, card, UPI, bank transfer) and reconcile at the end of every shift.
• Maintain the shift handover log, cash register, and daily reports.

Operations and Coordination

• Track room status, arrivals, departures, and housekeeping readiness.
• Maintain the key control, lost and found, and visitor registers.
• Follow safety, security, and emergency procedures.
• Handle guest feedback and encourage reviews on Google and OTA platforms.

Sales Support

• Identify upsell opportunities such as room upgrades, extended stays, and F&B packages.
• Share leads from walk-ins and enquiries with the sales team.

Qualifications and Experience

• Graduate in any discipline. A Diploma or Degree in Hotel Management is preferred.
• 1-3 years of front office or guest-facing experience in a hotel, serviced apartment, or co-living setup. Freshers with strong communication skills and a hospitality attitude may also apply.

Skills Required

• Fluent English and Kannada or Hindi (additional languages are a plus)
• Professional grooming and a courteous, composed manner
• Working knowledge of a PMS, MS Office, and email
• Familiarity with OTA extranets (MakeMyTrip, Booking.com, Agoda, etc.) is an advantage
• Basic billing, GST, and cash-handling accuracy
• Problem-solving ability under pressure
• Willingness to work rotational shifts, weekends, and holidays

What We Offer

• Work across two distinct hospitality formats: a business hotel and serviced apartments
• Training on PMS, guest handling, and revenue basics
• Growth path to Senior Front Office Associate, Front Office Supervisor, and Front Office Manager within YOLO Living’s expanding portfolio
• Performance-linked incentives
• Staff meals and a supportive team environment

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid time off

Work Location: In person