Front Office Associate

Front Office Receptionist at Hotel De'La Ferns, Cameron Highlands

Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressions!

Company Overview:

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

Key Responsibilities:

• Warm Welcome:

  • Greet guests with a friendly and welcoming demeanor upon arrival.
  • Provide assistance with check-in and check-out procedures.

• Guest Services:

  • Handle guest inquiries, concerns, and requests with professionalism and efficiency.
  • Provide information about hotel amenities, services, and local attractions.

• Administrative Support:

  • Perform clerical duties such as data entry, filing, and managing reservations.

• Phone Etiquette:

  • Manage incoming calls, providing accurate information and routing calls to the appropriate departments.

• Reservation Management:

  • Assist in managing room reservations, ensuring accuracy and adherence to guest preferences.

• Cash Handling:

  • Process payments and maintain accurate records of transactions.

• Problem Solving:

  • Address and resolve guest issues and concerns promptly and effectively.

• Lobby Maintenance:

  • Ensure the lobby area is tidy, organized, and welcoming at all times.

What You Will Need to Succeed in This Role:

• Previous experience in a customer service or receptionist role is an advantage.
• Exceptional interpersonal and communication skills.
• Proficiency in English and Malay. Knowledge of Tamil and Chinese is a bonus.
• Ability to multitask and remain composed in a fast-paced environment.
• Technological proficiency, including familiarity with reservation management systems. Familiarity with IDB PMS system is an additional advantage