Front Office Associate

Role Overview The Front Office Associate is the primary face of the establishment, responsible for ensuring an exceptional guest experience from arrival to departure. This role combines high-level customer service with administrative precision, managing reservations, check-in/out procedures, and guest inquiries with professionalism and efficiency.

Key Responsibilities

• Guest Relations: Greet guests warmly, manage the registration process, and provide a seamless check-in and check-out experience.
• Reservation Management: Handle room bookings, cancellations, and modifications via phone, email, or in-person using the Property Management System (PMS).
• Financial Accuracy: Process payments, manage billing discrepancies, and maintain an accurate cash drawer. Ensure all guest folios are up-to-date and compliant with internal audit standards.
• Information Hub: Provide detailed information regarding property amenities, local attractions, and dining options.
• Issue Resolution: Address guest complaints or technical concerns promptly, escalating to management when necessary to ensure total guest satisfaction.
• Communication: Coordinate with Housekeeping and Maintenance departments to ensure room readiness and resolve service requests.

Required Skills & Qualifications

• Experience: Previous experience in a customer-facing role, preferably within the hospitality or service industry.
• Technical Proficiency: Ability to quickly learn and operate hotel management software and basic office tools (Word, Excel).
• Communication: Strong verbal and written communication skills; multilingualism is a significant advantage.
• Professionalism: A polished appearance and a calm demeanor under pressure.
• Problem-Solving: The ability to think on your feet and handle unexpected guest needs with empathy and tact.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person