C
CEBU GENERAL SERVICES INC.
Front Office Associate
12 days ago
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Important information
Contract type:
Permanent
Salary:
₱228,000 – ₱240,000 / year
Location:
Quezon City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
14 October 2026
What they need
- Greet guests upon arrival and provide courteous, professional assistance throughout their stay.
- Perform check-in and check-out procedures in accordance with hotel policies and standards.
- Manage reservations, room assignments, booking modifications, and guest requests.
- Handle telephone calls, emails, and walk-in inquiries professionally.
- Verify guest information and maintain accurate records in the hotel's reservation or property management system.
- Process guest payments, prepare invoices, and coordinate billing concerns.
- Communicate with housekeeping, maintenance, and other departments to address guest needs.
- Resolve guest complaints appropriately and escalate complex concerns to the supervisor or manager.
- Provide accurate information regarding hotel amenities, services, policies, and nearby attractions.
- Maintain the cleanliness, organization, and security of the front desk area.
- Follow hotel procedures, confidentiality requirements, and customer service standards.
- Perform other duties assigned by the immediate supervisor or management.
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