Front Office Associate

Front Office Associate

Company: Hotel Lake Palace
Location: Thiruvananthapuram, Kerala
Department: Front Office
Job Type: Full-time
Experience Required: Minimum 6 months of relevant experience
Benefits: Food and Accommodation Provided

Job Summary

Hotel Lake Palace, Thiruvananthapuram, is looking for a professional, guest-focused, and well-presented Front Office Associate to join our Front Office team.

The ideal candidate should have at least six months of experience in front office operations in a hotel or hospitality establishment, good communication skills, and a commitment to delivering excellent guest service.

Candidates must be willing to work night shifts as per the hotel's operational requirements.

Key Responsibilities

• Welcome guests warmly and provide professional, courteous service.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, guest enquiries, and booking-related requests.
• Attend telephone calls and respond to guest enquiries professionally.
• Provide accurate information about hotel facilities, services, room rates, and policies.
• Coordinate with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth guest service.
• Handle guest requests, feedback, and complaints professionally.
• Maintain accurate guest records and front office documentation.
• Handle billing, payments, and invoices according to hotel procedures.
• Maintain proper records of arrivals, departures, room status, and shift handovers.
• Follow hotel standard operating procedures and guest service standards.
• Maintain professional grooming, punctuality, and discipline.
• Perform night shift duties, including relevant reports and operational handovers, as assigned.

Candidate Requirements

• Minimum 6 months of experience in Front Office operations in a hotel or hospitality establishment.
• Diploma or Degree in Hotel Management or Hospitality will be an advantage.
• Good communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Basic computer knowledge and familiarity with hotel front office systems will be an advantage.
• Good customer service and problem-solving skills.
• Ability to handle guest enquiries and work under pressure.
• Strong teamwork, punctuality, and a positive attitude.
• Must be willing to work night shifts and rotational shifts as required.
• Willingness to work on weekends and public holidays according to the duty roster.

Benefits

• Food provided by the hotel.
• Accommodation provided by the hotel.
• Opportunity to work in a professional hospitality environment.
• Learning and career development opportunities.
• Supportive team and exposure to hotel operations.

How to Apply

Interested candidates can send their updated resume to:

[email protected]

Please mention “Front Office Associate Application” in the email subject line.

Join Hotel Lake Palace, Thiruvananthapuram, and become part of our hospitality team!

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided

Work Location: Hybrid remote in Thiruvananthapuram, Kerala