Front Office Associate

Key Responsibilities

• Guest Services: Greet guests upon arrival, process check-ins and check-outs, issue room keys, and provide information about hotel services, amenities, and local attractions.
• Reservations Management: Handle room bookings, modifications, and cancellations via phone, email, or in-person, ensuring accuracy in the PMS system.
• Cash Handling & Billing: Process payments, manage cash floats, post charges to guest accounts, and verify billing for accuracy.
• Communication Hub: Answer, screen, and forward incoming phone calls; manage guest messages and requests.
• Problem Resolution: Address and resolve guest complaints, concerns, or special needs promptly and professionally.
• Interdepartmental Coordination: Liaise with housekeeping to track room status (clean/dirty) and maintenance for repairs.
• Safety & Security: Follow hotel safety protocols, secure guest valuables, and report any suspicious activities.

Must have completed or pursuing Hotel Management Degree

Freshers can apply

Urgent Hiring

Job Types: Full-time, Fresher

Pay: From ₹16,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Application Question(s):

• Comfortable travelling to Andheri for on job location ?
• Can you join on immediate basis ?

Work Location: In person