Front Office Associate

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO's Rheumatology Division is currently seeking a Front Office Associate. The position will be in Guilford and rotate to Orange as needed. The hours are Monday 8:00AM - 6:30PM, Tuesday 8:00AM - 4:30PM, Wednesday 8:00AM - 6:30PM, Thursday 8:00AM - 4:30PM, Friday 8:00AM - 12:00PM.

The position works in the front and back office of the medical practice. The job responsibilities are administrative and may include some or all listed below.

Flu Vaccine Considerations: Proof of annual flu vaccination is required for all employees.

Pay Range: $21.00 to $24.00 per hour.

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Essential Functions

• Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
• Completely and accurately registers and checks in patients by following a standard operating procedure.
• Schedule and confirm patients’ appointments
• Check out patients completing all necessary steps in check out standard operating procedure
• Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
• Open and close batch daily for deposit
• Accurately scan and index documents and reports into patients’ charts in the EHR system.
• Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
• Test/procedure preparations
• Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
• Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
• Collect pertinent information and required documents from patient prior to appointments.
• Explains financial requirement to the patients and collect copays as required.
• Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
• Perform other assignments and special projects

Skills and Knowledge

• Knowledge of computers and EHR software.
• Excellent communication skills
• Excellent organizational skills

Education and Experience

• 1 year of office experience
• High School or GED required.