Front Office Associate

Company Description Hotel Dachi is a heritage-inspired hotel in Nepal that blends traditional architecture, fine craftsmanship, and handmade antique designs with modern comfort and amenities. The hotel is located near UNESCO World Heritage Sites, providing team members with a unique work environment surrounded by cultural landmarks and convenient access routes. Guests enjoy spacious mountain-facing and pool-facing rooms, heritage deluxe rooms, suites, rooftop dining, spa and wellness facilities, swimming pools, conference spaces, and event venues. Hotel Dachi focuses on personalized hospitality, sustainability, teamwork, and customer satisfaction, aiming to deliver warm, authentic, and comfortable stays. Team members contribute to promoting responsible tourism and preserving Nepal’s rich cultural heritage.

Role Description The Front Office Associate is a full-time, on-site role based at Hotel Dachi in Bhaktapur. This role is responsible for welcoming guests, managing the check-in and check-out process, handling reservations, and providing accurate information about hotel services, facilities, and nearby attractions. The associate will answer phone calls, manage inquiries via multiple channels, and coordinate with housekeeping, food and beverage, and other departments to ensure smooth guest experiences. Daily tasks include maintaining front desk records, processing payments, addressing guest concerns promptly, and supporting reception operations such as lobby upkeep and guest assistance. The role requires a professional, courteous, and service-oriented approach that reflects Hotel Dachi’s commitment to personalized hospitality.

Qualifications

• Strong customer-facing skills, including Customer Service and Receptionist Duties, with a focus on hospitality and guest satisfaction.
• Proficient Communication abilities, both verbal and written, to interact clearly with guests and team members.
• Solid Phone Etiquette skills to manage incoming calls, reservations, and inquiries in a professional manner.
• Experience handling front desk operations such as Check-in, check-out, and basic reservation processes.
• Previous experience in hotels or hospitality front office roles is preferred.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Comfort with basic computer systems and hotel management or reservation software.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Professional appearance and a friendly, respectful demeanor toward guests and colleagues.
• Knowledge of local attractions and cultural sites in and around Bhaktapur is an added advantage.