Front Office Associate

Core Responsibilities

• Guest Check-In and Check-Out: Greet arriving guests, verify identification, assign rooms, issue room keys, and settle bills during departure. [1]
• Reservations and Inquiries: Manage room bookings, walk-in inquiries, phone calls, and emails using the hotel's property management system. [1]
• Cashiering and Billing: Process cash, credit card, and room payments accurately while maintaining adherence to financial policies. [1]
• Guest Relations and Problem-Solving: Address guest complaints, handle special requests, and provide information regarding hotel amenities and local attractions. [1]
• Inter-Departmental Coordination: Communicate with Housekeeping to track room cleaning status and notify Maintenance of any facility issues. [1]
• Administrative Tasks: Maintain digital and physical guest records, prepare shift reports, and manage key card accountability. [1]