Front Office Associate

We are dedicated to providing exceptional eye care and outstanding customer service to our patients. Our team of skilled optometrists and staff work together to create a welcoming, professional, and efficient environment for every patient. We are looking for a friendly, organized, and dependable Front Desk Receptionist to join our growing practice.

Responsibilities:

• Greet patients with a warm, friendly demeanor.

• Answer phone calls, schedule appointments, and manage patient inquiries regarding services, insurance, and office hours.

• Verify patient insurance information and assist with insurance billing and claims.

• Maintain and update patient records in our electronic health record (EHR) system.

• Collect and process payments, co-pays, and balances due.

• Coordinate patient flow, ensuring that appointments are kept on time and efficiently managed.

• Handle patient correspondence, including reminders for appointments and follow-up care.

• Assist with general office tasks, including filing, faxing, and managing office supplies.

• Maintain a clean, organized front desk area and waiting room.

• Work closely with the clinical team to ensure seamless patient care.

Qualifications:

• High school diploma or equivalent; some college coursework or training in healthcare administration is a plus.

• Prior experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.

• Strong communication and organizational skills.

• Experience with EHR systems is a plus.

• Knowledge of insurance verification, billing, and patient records management is preferred.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Friendly, approachable, and professional demeanor.

• Strong problem-solving abilities and ability to handle patient concerns with care and efficiency.

Benefits:

• Competitive pay.

• Health and dental insurance options. 401k matching

• Paid time off and holidays.

• Employee discounts on optical products and services.

• Ongoing training and professional development.

• A positive, team-oriented work environment.

To apply, please submit your resume and cover letter.

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person