Front Office Associate

Company Description jüSTa Hotels & Resorts is an Indian, art-led luxury hospitality brand with over two decades of heritage and more than 35 properties across wildlife, heritage, spiritual, mountain escapes, and key business locations. The brand focuses on curated stays where art, design, and local culture combine with warmth, comfort, and attentive service, offering affordable luxury with character. Its portfolio includes jüSTa Hotels & Resorts for art-forward stays, jüSTa Luxé for immersive luxury, NUO by jüSTa for smart city travel, Bookmark Resorts for nature-centered wellness retreats, and Shaadi by jüSTa for destination weddings. Team members are part of a hospitality culture that celebrates Indian art and traditions while delivering contemporary, guest-focused experiences.

Role Description The Front Office Associate is responsible for providing a welcoming and efficient guest experience at the property in Manali. This full-time, on-site role includes managing guest check-in and check-out, handling room allocations, and ensuring accurate posting of charges and payments. The associate will respond to phone and in-person inquiries, assist with reservations, and coordinate with housekeeping and other departments to meet guest needs promptly. Daily tasks also include maintaining a neat and organized reception area, addressing guest concerns professionally, and upholding jüSTa’s standards of service, hospitality, and brand presentation.

Qualifications

• Candidates should possess strong customer service and receptionist duties skills, with experience in front office or guest-facing roles.
• Candidates should possess excellent phone etiquette and communication skills to handle inquiries and interactions with guests and internal teams.
• Candidates should possess hands-on experience with guest check-in and check-out processes, including basic billing and reservation handling.
• Candidates should possess proficiency in using front office software or PMS, along with basic computer literacy (email, MS Office).
• Relevant hospitality experience, preferably in hotels or resorts, is beneficial; prior experience in mountain or leisure destinations is an advantage.
• A service-oriented mindset, professional grooming, reliability in shift-based work, and the ability to remain calm under pressure are essential.
• A diploma or degree in Hotel Management or a related field is preferred but not mandatory for candidates with strong practical experience.