Front Office Associate / Executive

Job Summary

The Front Office Associate/Executive is responsible for handling guest arrivals, departures, reservations, guest queries, and day-to-day front desk operations while providing friendly and professional service.

Key Responsibilities

• Welcome and greet guests with a professional attitude.
• Handle check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Handle guest queries, requests, and complaints politely.
• Maintain accurate guest records and front office documents.
• Coordinate with Housekeeping, F&B, Maintenance, and Accounts departments.
• Handle cash, card payments, and basic billing as required.
• Prepare shift reports and handover reports.
• Monitor room status and ensure proper coordination for room allocation.
• Answer telephone calls, emails, and guest enquiries.
• Maintain cleanliness and professional appearance of the front desk.
• Follow hotel policies, SOPs, and safety procedures.
• Ensure proper shift handover to the next team member.

Required Skills

• Good communication and interpersonal skills.
• Basic computer knowledge.
• Knowledge of hotel PMS is an advantage.
• Good customer-service attitude.
• Ability to handle guests calmly and professionally.
• Basic knowledge of hotel operations.
• Ability to work in rotational shifts, including night shifts.

Qualification & Experience

• Minimum 12th pass / Diploma / Degree in Hotel Management preferred.
• 0–2 years of experience in Front Office/Reception.
• Freshers with good communication skills may also be considered.
• Interested candidate can share their CV on 7906744624

Work Location: In person

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person