Front Office Associate/ Executive

We are looking for a well-groomed, courteous, and guest-oriented Front Office Associate / Executive to join our team at Mirasol Resort, Daman. The candidate will be responsible for managing guest arrivals and departures, handling reservations and enquiries, coordinating with other departments, and ensuring a smooth and memorable guest experience.

Key Responsibilities

• Welcome guests warmly and provide professional check-in and check-out services.
• Handle room reservations, guest enquiries, telephone calls, and email correspondence.
• Maintain accurate guest records, registration cards, and front office documentation.
• Manage room allocation, key issuance, billing, and payment collection.
• Coordinate with Housekeeping, F&B, Security, and other departments to fulfil guest requirements.
• Handle guest complaints and requests promptly and professionally.
• Provide information about resort facilities, room categories, packages, and services.
• Ensure accurate posting of room charges and other guest expenses in the Property Management System (PMS).
• Maintain guest confidentiality and follow hotel policies and standard operating procedures.
• Support upselling of room categories and resort services.
• Prepare shift handover reports and maintain proper communication with the next shift.
• Ensure the front desk and lobby area remain neat, organised, and presentable.

Qualifications & Experience

• Graduate in Hospitality Management, Hotel Management, or a related field preferred.
• 1–3 years of experience in Front Office operations in a hotel or resort.
• Freshers with good communication skills and a positive attitude may also apply for the Associate position.
• Knowledge of hotel PMS software IDS and MS Office is preferred.
• Good command of English and Hindi; knowledge of Gujarati or Marathi will be an advantage.

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Guest service orientation and problem-solving ability.
• Professional grooming and a pleasant personality.
• Attention to detail and accuracy in billing and documentation.
• Ability to work in rotational shifts, including weekends and holidays.
• Teamwork, multitasking, and time management skills.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback scores.
• Accuracy and efficiency of check-in/check-out processes.
• Reservation and billing accuracy.
• Timely resolution of guest complaints.
• Guest upselling and revenue contribution.
• Compliance with resort SOPs and grooming standards.

Application Details

Interested candidates may share their updated resume with the HR Department.

Contact: 7574002487 or share resume on WhatsApp.
Work Location: Mirasol Resort, Daman

Pay: ₹14,000.00 - ₹24,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Experience:

• IDS: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person