Front Office Associate (Full Time)

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• **Pension Scheme:**Participation in The People’s Pension.
• **Employee Assistance Programme:**Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• To be able to deal with advance reservations, taking new bookings, amending existing bookings.
• Ability to operate the switchboard and/or answer the telephone and deal with messages and enquiries when required, in an efficient manner.
• To receive guests on arrival, providing good hospitality and a warm welcome in line with Marriott Standards. To enter the guests details into the system correctly and efficiently.
• To assist guests with all their requests, queries and dealing with any guest challenges in an efficient, proactive and responsible manner.
• To post transactions on a regular basis, to ensure that all bills are kept up to date and are accurate. Ensure correct charges are posted to the correct bills.
• To prepare cash for banking on a daily basis. Complete receipts for all monies received from departmental pay-ins. Operate due care regarding rates and currency handling to ensure we maximise profits.
• To conduct a correct shift handover between each shift.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

What we’re looking for:

• Strong reporting capabilities, predominantly within excel.
• Outstanding problem-solving skills
• Strong customer development and relationship management skills.
• Strong communication skills (verbal, listening, writing), with team, guests and associates.
• Strong organization skills

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

This role will be working 40 hours per week over 5 day and include weekends. Do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

INDFOH