Front Office Associate (Night Shift)

Job Summary
Young energetic people that have the drive to deliver outstanding customer experience.
**

Key responsibilities:
**

• Take ownership of the property with supervising housekeeping – quality check, administration, Staff and guest interaction.

• Know your guests by name & Create a friendly and homely environment for them.

• Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.

• OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints

• Manage the reservations desk – calls, emails, guest requests, reservation enquiries etc. Make sure all channel response rates are exceptional.

• Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.

• Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.

• Social Media management and posting activities and pictures of guests and their feedback.

• Content Management on Google my Business, Social Media, Website, OTAs (booking.com, Airbnb, agoda , Hosteworld.com etc. )

• You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.

• Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

Qualifications and Skills
Required Experience, Skills and Qualifications
*To be successful in the role, you need:
*

• Passion for hospitality and the youth travel market
• Fluency in English writing & speaking
• Flexible in regards to timing.
• Yearning to deliver outstanding customer experience.
• Extrovert personality
• Responsible and should take initiative
• Willing to work the Night Shift

Job Types: Permanent, Full-time

Pay: Up to ₹18,000.00 per month

Application Question(s):

• What is your expected salary (Per month) ?
• What was your last salary? (Per month)

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person