Front Office Associate - Receptionist

Full job description

Duties and Responsibilities:

• Perform guest check-in and check-out efficiently and courteously.
• Receive, monitor, and address guest concerns and requests.
• Use suggestive selling techniques to promote rooms and other hotel services.
• Handle cashiering tasks, including guest settlements, and posting charges.
• Deck guest inquiries to the Sales Department.
• Provide clerical and administrative support to the Admin Department and other departments when needed.
• Manage delivery schedules
• Assist the President with daily needs and calendar management
• Handle administrative tasks related to daily operations
• Coordinate with internal departments regarding administrative concerns

Education:

• Graduate of Hospitality/ Tourism/ Hotel Management or equivalent.

Skills:

• Must be computer literate and well-versed in MS Application ( MS word, MS excel, etc.)
• Able to provide excellent customer service.
• Can multi-task
• Basic first-aid training knowledge is a plus.
• Knows property management system - Symphony would be an asset.
• Knowledgeable in Front Office Operations.

Schedule:

• 8 hour shift, can work in shifting schedules, weekends and holidays.

Ability to commute/relocate:

• Greenhills San Juan City: Reliably commute or planning to relocate before starting work. (Preferred)

Experience:

• Open to fresh graduates with at least 300 hours internship experience in Front Office Department.
• 1-2 years experience (Preferred)

Language:

• Good Tagalog and English communication skills, both verbal and written.

Job Type: Full-time

Pay: Php21,000.00 - Php23,000.00 per month

Work Location: In person