Front Office Associates

Front Office Associate is responsible for providing professional and courteous service to hotel guests throughout their stay. The role involves handling reception duties, guest check-in and check-out, reservations, cashiering and guest enquiries to ensure a smooth and pleasant guest experience.

Key Responsibilities

• Welcome guests warmly and provide professional assistance upon arrival and departure.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Handle room reservations, room assignments, extensions and guest enquiries when required.
• Process guest payments, deposits, refunds and billing in accordance with hotel procedures.
• Provide accurate information about hotel facilities, services, room rates and promotions.
• Attend to guest requests, feedback and complaints promptly and courteously.
• Coordinate with Housekeeping, Engineering, Reservations and other departments to fulfil guest needs.
• Maintain accurate guest records, registration forms, cashiering records and shift reports.
• Conduct proper shift handovers and communicate outstanding matters to the incoming shift.
• Ensure the security and confidentiality of guest information, room keys and hotel property.
• Maintain cleanliness, organisation and professional presentation of the front desk area.
• Follow the hotel's standard operating procedures, service standards and grooming requirements.
• Perform other duties as assigned by the immediate supervisor or management.

Requirements

• Minimum SPM or equivalent qualification; a Certificate or Diploma in Hospitality or Hotel Management is an advantage.
• Previous experience in hotel front office, reception or customer service is preferred.
• Good communication and interpersonal skills in English and Bahasa Malaysia.
• Pleasant personality, professional grooming and a strong customer service mindset.
• Good problem-solving skills and the ability to work under pressure.
• Willing to work shifts, weekends and public holidays.

Pay: RM2,100.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal allowance

Work Location: In person