Front Office Asst / Reservation Agent

Acts as the forefront of customer service which serves as a one spot point. Guests’ complaint / queries will be directed to relevant channels with intention of prompt, professional & efficient solution to maximize guest satisfaction.

• Greet and welcome guests as soon as they arrive at the Hotel
• Check the arrival date and check out date and room category.
• View room availability according to date and room category.
• Meets and greets arriving guest and bids farewell to departing clients.
• Provide courtesy call after check in to ensure all in order.
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Responding to requests for help and information
• Updates and maintain accurate Guest History. Information from the guest ie; complaint, preference amenities, room feature.
• Report daily activities in Logbook and update to superior accordingly.
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits.
• Be familiar with hotel product and services- rate, outlets, promotions, special event, etc.

Requirements and skills

• Proven work experience as a Front Office Assistant or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person