Front Office Clerical

To efficiently check a guest in or out of the hotel in a professional and competent manner.

Responsibilities

• Understands and has thorough knowledge of PMS system

• Checks guests in and out of the hotel

• Assist guest with special accommodations

• Ensures room holds are kept

• Communicates with other departments in regards to room needs and/or maintenance issues

• Delivers messages and packages to guest rooms

• Assist guest with faxing documents if needed

• Ensures all charges are properly posted

• Receives cash and credit cards from guests for payment

• Knows all room rates

• Provides direction of hotel facilities, rooms and local area attractions to guests

• Creates day packets for guests

• Reviews over AM and PM end of shift reports

• Answers phones as needed for guest inquires

• Issues parking passes to guests

• Performs all other duties as assigned

Skills

• Strong background in hospitality management or related fields such as resort or hotel operations.
• Proficiency in handling phone systems with excellent phone etiquette.
• Exceptional guest relations skills with a focus on providing outstanding customer service.
• Ability to perform night audit duties effectively when required.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel management software is advantageous but not mandatory.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance