Front Office Clinic Assistant - Temporary

Planned Parenthood Columbia Willamette (PPCW) is hiring a Temporary Front Office Clinic Assistant to join our Northeast Health Center – Family Planning team.

Welcome patients. Keep care moving. Make every interaction count.

At PPCW, Front Office Clinic Assistants are often the first people our patients meet. You’ll help create a welcoming, respectful experience while keeping the administrative side of patient care organized and running smoothly.

This is a temporary position expected to continue through December 2026. While continued employment is not guaranteed, temporary employees are welcome to apply for regular PPCW positions that become available during their assignment, and temporary roles can be a great opportunity to gain experience within the organization.

What You’ll Do

As a Front Office Clinic Assistant, you’ll support patients throughout their experience while helping the health center stay organized and efficient.

On a typical day, you might:

• Welcome and check in patients
• Schedule appointments and help patients navigate their visits
• Answer phones and respond to patient questions
• Verify and update patient demographic and insurance information
• Collect payments and support accurate patient registration
• Communicate clearly and compassionately with patients about appointments and services
• Maintain accurate information in the electronic health record (EHR)
• Work closely with clinical and administrative team members to keep patient flow moving smoothly
• Help create a welcoming, inclusive, and confidential environment for every patient

Schedule & Location

This is a temporary, part-time position (30 hours/week) at our Northeast Health Center – Family Planning in Portland, Oregon.

Monday Tuesday Wednesday Saturday

11:00am–7:00pm 8:00am–4:00pm 11:00am–7:00pm 8:00am–4:00pm

Candidates must be able to reliably work this schedule.

Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

What We’re Looking For

Required:

• High school diploma or equivalent
• 2+ years of experience in a customer service or high-volume environment
• Ability to communicate effectively with diverse patients and coworkers
• Comfort working both independently and as part of a team
• Willingness to learn and adapt in a fast-paced health care environment

Nice to Have:

• Experience in a medical setting or working directly with patients
• Familiarity with electronic health records (EHR)
• Medical office, patient registration, or scheduling experience
• Bilingual or multilingual skills

Pay & Growth

$20.37–$29.68/hour

Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow.

Additional pay opportunities:

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and development

Application Tips

Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made.

Equal Opportunity Employer

Planned Parenthood Columbia Willamette is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.

We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.