Front Office

Key Responsibilities:

• Welcome clients warmly and professionally upon arrival, ensuring they feel comfortable and attended to.
• Manage client check-in and check-out processes efficiently.
• Handle appointment scheduling, rescheduling, and cancellations using the clinic’s booking system.
• Coordinate daily schedules with doctors, therapists, and consultants to ensure smooth clinic operations.
• Respond promptly to client inquiries via phone, WhatsApp, or email in a courteous and informative manner.
• Maintain accurate client records and update databases or CRM systems as needed.
• Support administrative tasks such as payment processing, issuing invoices, and managing receipts.
• Ensure the reception and waiting areas are tidy, presentable, and aligned with the clinic’s premium image.
• Provide general assistance to clients, including offering beverages and guiding them through clinic procedures.
• Uphold a high standard of professionalism, confidentiality, and customer service at all times.
• Input transactions, invoices, and daily sales reports.

Requirements:

• Minimum 1–3 years of experience as a Receptionist, Front Desk Officer, or Frontliner in a dermatology, aesthetic, or beauty clinic.
• Excellent communication and interpersonal skills, with a warm and professional demeanor.
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
• Presentable appearance and strong customer service mindset.
• Comfortable using computer systems, booking software, or CRM tools.
• Willing to work on weekends or shifts according to clinic operational hours.
• Proficiency in English is an advantage.