Front Office

About us

PT Bali Home Habitat is a premier hospitality establishment located in the heart of Seminyak, Bali. We are committed to providing exceptional guest experiences and maintaining the highest standards of service excellence. Our team is dedicated to creating memorable stays for our guests whilst upholding the values of professionalism, warmth, and cultural appreciation. We pride ourselves on being a welcoming destination where every guest feels valued and every team member contributes to our success.

About the role

We are seeking a dynamic and customer-focused Front Office professional to join our team in Seminyak, Bali on a full-time basis. This is a pivotal position that serves as the first point of contact for our guests, setting the tone for their entire experience at our establishment. The Front Office team member will be responsible for managing guest arrivals, departures, and enquiries whilst maintaining exceptional levels of hospitality and professionalism. This role is integral to our operations and directly impacts guest satisfaction and loyalty.

Key responsibilities

1. Greeting guests upon arrival and departure with warmth and professionalism
2. Processing check-ins and check-outs efficiently whilst ensuring accuracy of guest information and documentation
3. Responding to guest inquiries and requests promptly, providing information about facilities, services and local attractions
4. Managing room assignments and coordinating with housekeeping and maintenance teams
5. Handling telephone calls and correspondence professionally and courteously
6. Processing payments and managing billing inquiries with accuracy and attention to detail
7. Maintaining accurate guest records and databases using property management systems
8. Assisting with reservations, amendments and cancellations as required
9. Providing recommendations for dining, activities and experiences to enhance guest stays
10. Resolving guest concerns and complaints professionally, escalating issues when necessary
11. Maintaining a clean, organised and welcoming front office environment
12. Supporting the wider team with administrative tasks and special projects as needed

What we're looking for

1. Previous experience in a front office or guest services role within the hospitality industry
2. Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous
3. Strong customer service orientation with the ability to remain calm and professional in challenging situations
4. Proficiency with property management systems and computer applications
5. Exceptional organizational and time management abilities
6. Attention to detail and accuracy in handling guest information and transactions
7. Ability to work flexibly, including evenings, weekends and public holidays
8. A positive attitude, reliability and a genuine passion for hospitality
9. Professional appearance and demeanour
10. Knowledge of Bali tourism, local attractions and cultural sensitivities is a valuable asset

What we offer

We are committed to supporting our team members and creating a positive work environment. We offer competitive remuneration, opportunities for professional development within the hospitality sector, and access to staff facilities. Our workplace culture values teamwork, continuous improvement and employee wellbeing. We encourage open communication and provide ongoing training to support your career progression. Working at PT Bali Home Habitat offers you the opportunity to be part of a dedicated team in one of Bali's most vibrant destinations, where you can make a genuine difference in our guests' experiences.

How to apply

If you are passionate about delivering exceptional guest service and meet the above requirements, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience to our recruitment team. We look forward to welcoming a dedicated professional to our front office team in Seminyak.