Front Office

Front Office Gym – Job Description

Responsibilities:

• Welcome and assist members and guests with a friendly and professional manner.
• Handle member registration, check-in, payments, and basic membership inquiries.
• Provide information about gym facilities, classes, membership packages, and promotions.
• Assist members with bookings and class schedules.
• Handle customer inquiries, feedback, and complaints professionally.
• Coordinate with trainers and other departments to ensure smooth daily operations.
• Maintain cleanliness, organization, and a welcoming atmosphere at the front desk area.
• Support daily administrative and operational tasks.
• Assist in promoting membership, classes, and other gym services.