Front Office

Role & responsibilities

Job Title: Front Office Executive / Front Desk Executive
Department: Front Office & Guest Services
Industry: Healthcare / Hospital
Job Location: [Hi tech city]
Employment Type: Full-Time

Job Description

We are looking for a professional and customer-oriented Front Office Executive to join our Multi-Speciality Hospital. The candidate will be responsible for managing the hospital reception, welcoming patients and visitors, handling registrations, appointments, queries, and ensuring a smooth patient experience.

Key Responsibilities

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration and appointment scheduling.
• Manage incoming calls and provide appropriate information.
• Coordinate with doctors, nursing staff, and other hospital departments.
• Guide patients regarding consultations, admissions, and hospital services.
• Maintain accurate patient records and registration details.
• Handle patient queries and provide excellent customer service.
• Assist with billing coordination and payment-related processes when required.
• Manage appointments, follow-ups, and doctor schedules.
• Ensure the reception area is organized and professional.
• Handle complaints or concerns politely and escalate when necessary.

Requirements

• Any Graduate preferred.
• Previous experience in a hospital, healthcare, or customer service environment is preferred.
• Freshers with excellent communication skills may also apply.
• Good communication skills in English, Hindi, and Telugu preferred.
• Basic knowledge of MS Office and computer operations.
• Professional appearance and positive attitude.
• Ability to handle patients and work in a fast-paced hospital environment.
• Strong interpersonal and customer service skills.

Preferred Skills

• Patient Handling
• Front Desk Management
• Hospital Reception
• Appointment Scheduling
• Customer Service
• Communication Skills
• Computer Knowledge
• Hospital Management Software (preferred)

Salary

As per experience and company standards.

Job Type

Full-Time | Work from Hospital