front office

Job Responsibilities

• Assist with daily Front Office administration and operations.
• Handle and update reservation, check-in, check-out, and guest information.
• Maintain and organize Front Office documents and records.
• Assist in monitoring bookings from OTAs and direct reservations.
• Prepare daily reports and administrative documents.
• Coordinate with Housekeeping, Engineering, Reservation, and other departments.
• Assist in handling guest requests and ensuring proper follow-up.
• Maintain confidentiality of guest and company information.
• Perform other administrative duties as required by the operation.

Requirements

• Minimum education: Senior High School / Vocational School (Diploma in Hospitality or Administration is a plus).
• Previous experience in Front Office, hotel/villa administration, or a similar position is preferred.
• Good computer skills, especially Microsoft Word and Excel.
• Good administrative and data entry skills.
• Good communication and interpersonal skills.
• Basic to intermediate English communication skills.
• Well-organized, detail-oriented, and able to manage multiple tasks.
• Able to work independently as well as part of a team.
• Positive attitude, professional, and customer-oriented.
• Willing to work on a shift basis and adapt to hospitality operational schedules.