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Front Office

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Onsite

Front Office

ibis PJCC Petaling Jaya (Luxury Alpine Sdn Bhd)

Front Office

8 days ago

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Important information


Contract type:

Permanent

Salary:

MYR 21,600 – MYR 27,600 / year

Location:

Petaling Jaya, Selangor, Malaysia

Work mode:

Onsite

Published on:

13 October 2026

What they need


Job Summary

The Front Office Receptionist is responsible for welcoming guests, handling check-in and check-out processes, managing reservations, and providing excellent customer service to ensure a pleasant guest experience.

Key Responsibilities

  1. Welcome and greet guests professionally and courteously.

  2. Handle guest check-in and check-out procedures efficiently.

  3. Manage room reservations, cancellations, and amendments.

  4. Answer phone calls, emails, and guest inquiries promptly.

  5. Provide accurate information regarding hotel facilities, services, and local attractions.

  6. Handle guest requests, complaints, and feedback professionally.

Coordinate with Housekeeping and other departments to ensure guest satisfaction.

  1. Process payments and maintain accurate billing records.

  2. Ensure the reception area is clean, organized, and presentable at all times.

  3. Follow hotel policies, procedures, and service standards.

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