FRONT OFFICE

About the role

This is a receptionist position at a dental clinic responsible for welcoming patients, managing appointments, handling administrative tasks, and coordinating with the clinical team to ensure smooth service delivery.

Key responsibilities

• Greet patients in a friendly, polite, and professional manner
• Register new and returning patients
• Schedule consultations and dental treatment appointments with dentists
• Provide information about clinic services, doctor schedules, and treatment procedures
• Manage patient queues and ensure orderly service processes
• Handle payment administration and record transactions according to clinic procedures
• Manage patient data, administrative records, and clinic documents carefully while maintaining confidentiality
• Handle phone calls, WhatsApp messages, and patient inquiries
• Coordinate with dentists, dental nurses, and clinic team to ensure smooth service delivery
• Maintain cleanliness, neatness, and comfort of the reception area

About you

• Minimum education: SMA/SMK or equivalent
• Neat appearance, friendly, polite, and communicative
• Able to operate computers and Microsoft Office
• Careful, honest, disciplined, efficient, and responsible
• Good customer service skills
• Able to work individually and as part of a team
• Willing to work on a shift system
• Experience as front office staff, receptionist, customer service, or administration is a plus
• Experience in dental clinics or healthcare facilities is a plus