Front Office Co-ordinator

About the role

As the Front Office Coordinator, you will play a key role in creating an exceptional patient experience while ensuring the smooth day-to-day operation of the practice.

Key responsibilities

• Greeting and assisting patients in a warm and professional manner
• Coordinating patient treatment plans and appointments
• Explaining treatment options, costs, and financial arrangements to patients
• Assisting patients in understanding recommended dental procedures
• Supporting clinicians with scheduling complex and multidisciplinary cases
• Following up on pending treatment and maintaining patient communication
• Managing patient enquiries in person, via phone, and email
• Scheduling and coordinating appointments efficiently
• Managing patient records, accounts, and confidential information
• Optimising appointment books and treatment room utilisation

About you

• Previous dental reception or treatment coordinator experience (essential)
• Strong knowledge of dental procedures and terminology
• Experience with Exact Dental Software (preferred)
• Experience with Prime Practice Management Programme (preferred)
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent communication and organisational skills
• High attention to detail and ability to multitask
• Ability to work well under pressure and think proactively
• A positive attitude with a willingness to learn and grow
• Availability to work late nights and weekends

About us

Central Hutt Dental is a modern, state-of-the-art dental clinic located in the recently renovated Queens Arcade building in Lower Hutt. Open 7 days a week, our clinic is fully equipped with cutting-edge digital technology to provide comprehensive dental care. Our services include orthodontics, one-day crowns, digital smile design, full-mouth rehabilitation, and general and cosmetic dentistry. We pride ourselves on delivering exceptional patient care in a comfortable and welcoming environment.

Benefits

• Work in a modern, high-tech dental clinic
• Competitive pay
• Supportive and friendly team environment
• Opportunity for growth and ongoing learning
• A diverse and exciting range of dental treatments
• Be part of a rapidly growing practice
• Regular bonuses