Front Office Coordinator & Sterilisation Assistant

We are seeking a motivated and personable Front Office Coordinator & Sterilisation Assistant to join our team on a casual basis. This dual role is central to creating a welcoming experience for our patients while also supporting the clinical team with infection control and instrument sterilisation. The successful candidate will be organised, adaptable, and eager to learn, with a genuine commitment to patient care.

Hours:

• Monday: 9am – 6:15pm
• Tuesday: 9am – 6:15pm

Key Responsibilities

Front Office Coordination

• Greet and welcome patients warmly upon arrival.
• Manage appointment scheduling, cancellations, and follow-ups.
• Handle patient check-in, check-out, invoicing, and health fund claims.
• Answer phones, emails, and patient enquiries professionally.

Sterilisation & Clinical Support

• Clean, sterilise, and maintain dental instruments to infection control standards.
• Ensure strict compliance with infection prevention and control protocols.

Skills & Attributes

• Excellent communication and interpersonal skills with a patient-first approach.
• Strong attention to detail and organisational skills.
• Ability to multitask and adapt between front office and clinical support tasks.
• Professional, reliable, and team-oriented.
• Willingness to learn – on-the-job training provided.

What We're Looking For

We're looking for someone who is:

• Friendly, confident and professional
• Highly organised with strong attention to detail
• A great communicator who enjoys working with people
• Able to stay calm and efficient in a busy environment
• Reliable and a team player

Previous dental or medical reception experience is an advantage, but not essential — we are happy to train the right person.

Why Join Us

• Supportive, team-focused environment
• On-the-job training and development
• A role where you are valued and make a real impact
• Opportunity to grow within the practice

Apply Now

If you're looking for a role where you can be part of a great team and build a long-term career, we would love to hear from you.