Front Office Coordinator

About the role

Darwin Smiles is seeking a highly organised and friendly Front Office Coordinator to join our dental practice across our Yarrawonga and Bakewell locations in the Palmerston area. This full-time position is an integral part of the practice team, responsible for overseeing the day-to-day running of the front office and delivering exceptional customer service to our patients.

What you'll be doing

• Manage the practice's front desk and reception area, ensuring a warm and welcoming environment for all patients
• Coordinate and schedule patient appointments, maintaining the practice calendar and maximising productivity
• Handle patient enquiries, bookings, and other administrative tasks with professionalism and efficiency
• Process payments, manage patient records, and maintain accurate documentation
• Foster a collaborative and supportive work environment
• Assist with instrument sterilisation processing and tracking
• Assist with various other practice duties as required

What we're looking for

• A minimum of 2 years' experience in a similar front office or customer service role, preferably in a dental or healthcare setting
• Strong customer service skills is a must
• Strong organisational and multitasking abilities, with the capacity to prioritise and work well under pressure
• Excellent communication and interpersonal skills, with a friendly and empathetic approach to patient interactions
• A genuine team player who works collaboratively and supports the broader practice team
• A commitment to maintaining high standards of professionalism and confidentiality

What we offer

At Darwin Smiles, we are dedicated to creating a supportive and rewarding work environment for our team. In this role, you can expect:

• Competitive remuneration, semi-annual performance and salary reviews, and performance-based bonuses
• Ongoing training and professional development opportunities
• A healthy work-life balance
• A collaborative and inclusive team culture
• Access to employee wellbeing initiatives and health benefits

About us

Darwin Smiles is a leading dental practice serving the Darwin and Palmerston communities, dedicated to providing high-quality, comprehensive dental care to patients of all ages. With a focus on innovation, compassionate care, and continual improvement, we are committed to creating a positive and rewarding experience for both our patients and our team.

If you are an experienced, customer-focused professional who is passionate about making a difference in the lives of our patients, we encourage you to apply now.