Front Office Coordinator

Front Office Coordinator

Position Summary

The Front Office Coordinator serves as the first point of contact for patients and visitors, ensuring a positive patient experience while maintaining efficient front office operations. This position is responsible for patient check-in and check-out, scheduling appointments, insurance verification, referral coordination, and administrative support to providers and clinical staff.

Essential Duties and Responsibilities

Patient Reception and Registration

• Greet patients and visitors in a courteous and professional manner.
• Check patients in and out for appointments.
• Verify demographic and insurance information and update records as needed.
• Collect copayments, deductibles, and outstanding balances.
• Obtain required patient forms and signatures.

Scheduling and Communication

• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls.
• Respond to patient inquiries and provide appropriate information.
• Coordinate patient messaging and communication through the electronic medical record (EMR) system.

Referral Coordination

• Process referrals to specialists, diagnostic facilities, and ancillary services.
• Obtain insurance authorizations and referrals when required.
• Communicate referral information to patients and receiving offices.
• Track referral status and ensure completion of ordered services.
• Maintain accurate referral documentation within the EMR.

Insurance and Administrative Support

• Verify insurance eligibility and benefits.
• Assist with prior authorizations and related documentation.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Scan, file, and manage patient records and correspondence.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of medical office experience preferred.
• Knowledge of medical terminology, insurance plans, referrals, and authorizations.
• Experience with electronic medical records (EMR/EHR) systems. Eclinicalworks preferred.
• Strong organizational, communication, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer, telephone, and standard office equipment.
• Ability to occasionally lift up to 20 pounds.

Work Environment

• Medical office/clinic setting.
• Frequent interaction with patients, providers, and healthcare staff.